Money-back guarantee

Shopping with Pharmacy London should give you confidence in your purchase. Our 30-day money-back guarantee therefore applies to every customer.

Withdrawing your order

The cancellation window lasts for 24 hours from the time you place your order. Once this period has passed, your parcel is shipped, so we can no longer cancel it. Refusing to accept it when it reaches your door remains an option.

Your refund entitlement for 30 days

To obtain a full refund, get in touch with customer service within 30 days after receiving your parcel.

Returns after opening

Legal and regulatory requirements prevent us from taking back medicines whose packaging has already been opened.

Parcels lost or damaged in transit

Tell us if your delivery reaches you damaged or fails to reach you at all. We will arrange another shipment of your order or return your payment. Shipping insurance charges cannot be refunded.

For help with a cancellation or refund, visit the page for contacting us or telephone +44 20 3835 4834. Our delivery information page sets out the arrival times.