Shipping

Choose your preferred delivery service when checking out at Pharmacy London. For orders to the United Kingdom, the following two options are available:

• Standard Airmail: allow 14–21 days for arrival. This service does not provide online parcel tracking.
• EMS Courier: allow 5–9 days for arrival. A tracking number lets you check your parcel’s progress online.

You can review the delivery charge for either option in your cart and during checkout before submitting your order.

How soon will you send my order?

All items listed on our website are held in stock, ready for dispatch when you order. We send orders within 48 hours, with most leaving within 24 hours. Purchases made at the weekend leave on Monday.

Arrival times are not fixed: national or religious holidays and customs inspections may extend the delivery period.

Packaging that protects your privacy

We use discreet wrapping and labelling to protect you and your privacy. The parcel’s exterior gives no indication of its contents.

Deliveries containing larger quantities

Our medicines come in blister packs. An order for a larger quantity may travel in two or more separate parcels, with each arriving on a different day. When only some of your items have arrived, allow a few more days for the remainder.

What to do about a missing delivery

Please get in touch immediately if you are still waiting after 10 working days for EMS Courier or 3 weeks for Airmail, using any of the following:

• respond to the email we sent about your order;
• write to us using the online contact form;
• telephone customer support on +44 20 3835 4834.

After investigating the delivery, we will arrange a replacement shipment or return your payment. Further information appears in our refund guarantee.